Frequently Asked Questions


Q: Why should I sell on ARTISAN GLORY?

A: A. You can sell all types of handloom and handmade products from our online website.

B- We promote your business all over the world through our online services.

C- We offer you potential customers.

Q:Who can sell on Artisan Glory?

A: Anyone who deals with handloom and handmade products can sell on Artisan Glory.

Q: What are the necessary documents that I need for selling on Artisan Glory?

A: Please collect the following documents and submit them to Artisan Glory Team:

  1. PAN Card (Personal PAN for the Sole Proprietors and Person as well as Business PAN for the Company Ltd.)
  2. GSTIN/TIN Number (Not mandatory for a few categories)
  3. Bank Account Details and Supporting KYC Documents i.e. Address Proof and Cancelation Cheque.
  4. There should a minimum of 5 unique products that you desire to sell at Artisan Glory.

Q: What are the steps involved for Selling on Artisan Glory?

A: Please go through the following steps:

  • You are requested to register yourself at the official website of Artisan Glory i.e. artisanglory.com
  • Please list your products in accordance with the categories that fall under.
  • Once you receive a request for a new order, you need to pack the product and mark it as “Ready to dispatch”. Our logistic partner will pick up the product from your warehouse and then deliver it to the destination set by the customer.
  • When the order placed is successfully dispatched, then Artisan Glory Team will settle your payment related to the required product within 7-12 Business Days in accordance with your seller tier.

Q: Do I need to courier my products to Artisan Glory?

A: No, Artisan Glory will handle all the requirements related to the shipping of the products. All you (the seller) need to do is pack the required product and keep it ready for the dispatch. Our logistic partner will pick up the product from your warehouse and then deliver it to the destination set by the customer.

Q: Who decides the price of the products?

A: As a seller, you have the sole authority to set the price you want for your product.

Q: Will I get charged for listing products on Artisan Glory?

A: No, we charge nothing for you for listing your products at Artisan Glory. You only have to pay a small commission for what you sell.

Q: Who takes care of the delivery of my products?                    

A: Our Logistics partner will pick the product from the destination and deliver it to the customer. All you need to do is make it ready for the dispatch by packing it.

Q: How and when will I get paid?

A: The payment for all the sold products will be made directly to your bank account through NEFT. Artisan Glory will settle your payment within 7-12 working days based on the seller tier.

Q: When can I start selling?

A: When you have successfully registered and verified all the mandatory steps and documents, then you can start listing your products at our online portal and start selling them.

Q: How many listings are required to start selling?

A: The minimum of 5 Listings i.e. unique products are required to start selling at Artisan Glory.

Pricing and Payments


Q: Who decides the price of the products?

A: As a seller, you have the sole authority to set the price you want for your product.

Q: What are the fee charges?

A: 1- Commission fee: A percentage of the order item value vary based on vertical/sub-category.

2- Shipping fee (calculated on the basis of the product weight, shipping location)

3- Collection fee: This will vary based on order item value and customer payment mode  (Prepaid/Cash on Delivery)

4- Fixed fee: A slab wise Fixed fee. This vary based on Order item value.

5- GST (applicable on all of the above components)

Q: What is the Commission fee?

A: Commission fee is a certain percentage of the order item value of your product.

Q: How much commission is charged?

A: The Commission fee differs across categories and vertical/sub-categories.

Q: How and When do I get paid?

A: All payments are made through NEFT transactions (online banking). The payment is made directly to your bank account within the next 7-12 business days from the date of order dispatch. It’s 7 business days for Gold Sellers, 12 business days for Silver Sellers and 12 business days for Bronze sellers.

Order Management and Shipping


Q: Who takes care of the Delivery of my Product?

A: Our Logistics partner will pick the product from the destination and deliver it to the customer. All you need to do is make it ready for the dispatch by packing it.

Q: How do I manage my orders on Artisan Glory?

A: Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.

Q: Does Artisan Glory provide packaging material?

A: We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged.

Returns and Seller Protection


Q: What protection does Artisan Glory offer in case of lost/ damaged goods and fraudulent customer claims?

A: Artisan Glory has set up a Seller Protection Fund (SPF) to protect our sellers against fraud. You can request for SPF claim through the seller dashboard.

Q: Would I get compensation if the customer has returned damaged products?

A: Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund purveyed you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favor.

Q: Would I get compensation if the customer has replaced the original product with a different item?

A: Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favor.

Q: Can customers leave feedback and why is it important to me?

A: Yes, customers can leave the feedback. Good ratings from customers will bring you higher business as you will have escalated ratings displayed on Artisanglory.com. At the same time, negative feedback gives you an opportunity for you to improve your performance.

Q: How do I contact Artisan Glory to become a seller? Is there a seller helpline?

A: Yes, you can get all the help you need. Artisan Glory now has a dedicated seller’s page and 10am to 8pm support for the sellers. You can call or via live chat.