- In case a shipping package could not be delivered at the customer’s door step for a certain reason like, door found locked or location not found etc, the item must return to the warehouse.
RPU (Reverse Pick Up):
- When the delivered Product is different from the Purchased Product, then the item must be returned to the warehouse. (Difference in quality, quantity, color, size, number of product etc.)
- When the product is damaged or defective, it will be returned.
- When the Freebies are missing.
Products not be Returned:
Following product categories fall under “No Return/Exchange”:
- Paper Jewelry
- Paper Bags
- Paper Lamps
- Handbags & Wallets
- Home Décor
- Items Below 1000 INR
- Beauty, Cosmetics and Fragrances
- Health and Personal care
- Soft Toys
- Animal Horns
- Gift cards
- Fabric Length less than 1 meter.
- The apparels involve hygiene concern, the same shall not be considered for return as well.