RTO (Return to Product):

  • In case a shipping package could not be delivered at the customer’s door step for a certain reason like, door found locked or location not found etc, the item must return to the warehouse.

RPU (Reverse Pick Up):

  • When the delivered Product is different from the Purchased Product, then the item must be returned to the warehouse. (Difference in quality, quantity, color, size, number of product etc.)
  • When the product is damaged or defective, it will be returned.
  • When the Freebies are missing.

Products not be Returned:  

Following product categories fall under “No Return/Exchange”:

  • Jewelry
  • Paper Jewelry
  • Paper Bags
  • Paper Lamps
  • Handbags & Wallets
  • Home Décor
  • Items Below 1000 INR
  • Accessories
  • Beauty, Cosmetics and Fragrances
  • Health and Personal care
  • Soft Toys
  • Animal Horns
  • Gift cards
  • Fabric Length less than 1 meter.
  • The apparels involve hygiene concern, the same shall not be considered for return as well.